Orders placed on Aosom.eu can currently be delivered to the following 16 European countries:

Belgium, Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Slovakia, Slovenia, Sweden.

Please note that delivery is not available to certain remote areas, islands or excluded postcodes. For full details and the latest delivery restrictions, please refer to our Shipping Policy.

Our products are delivered to most parts of the EU within 3 to 10 business days. You can expect to receive your order within 4 to 11 business days after placing it. Delivery times may vary based on your location. For specific details, please refer to the transit time table in our Shipping Policy.

Yes! Standard shipping is free.

Once your order has been dispatched, we will send a shipping confirmation email to the email address used for your order. This email will include your tracking number so that you can follow the delivery progress.

Please contact our Customer Service team and we will be happy to check the tracking status for you.

If a delivery attempt is unsuccessful, you may need to provide further instructions for redelivery. Please contact the carrier using the details in your tracking information, or contact our Customer Service team for assistance.

No. The delivery country must match the country selected on the website when the order is placed.

Unfortunately, collection from a warehouse or store is not available. All orders must be delivered to a supported address.

Please check your spam or junk folder and make sure the email address entered at checkout is correct. If you still cannot find the confirmation, please contact our Customer Service team and we will be happy to check the order for you.

Unfortunately, items cannot be added to or removed from an order once it has been placed. You may cancel the current order and place a new one with the correct items.

Please contact our Customer Service team as soon as possible. We will do our best to update your contact details before the order is processed.

Yes! Your billing address can be different from your delivery address. Please make sure both addresses are entered correctly before placing the order.

Your items may arrive separately because they are being dispatched from different warehouses. Each parcel may therefore have a different tracking number and delivery date.

Once you have received your parcel, please contact our Customer Service team and we will be happy to assist you with your invoice.

Yes! When entering the business address, please use the registered company name in the company or business-name field.

Yes! The prices displayed on our website include VAT.

Invoices usually cannot be changed once they have been issued. Please check all billing details carefully before placing your order.

The invoice includes the names and addresses of both parties, the relevant tax number where applicable, the product details and the total amount.

Payment is charged when you place your order.

Unfortunately, only one discount code can be used per order.

We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.

To start a return, contact our Customer Service team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.

If the return is due to a quality issue, we will cover the shipping costs. However, if the return is for personal reasons, you will be responsible for the shipping fees. For further assistance, please contact our Customer Service team.

Please make sure the product is unused and returned in its original packaging.

Your refund will be issued to the original payment method used for the order.

We are sorry, but we are currently unable to offer direct exchanges.

Yes! But the product must be disassembled and securely repacked in its original packaging before it is returned.

Yes! You may return only part of your order. Please contact our Customer Service team so that we can provide the correct return instructions.

We are sorry that your parcel arrived damaged. Please carefully check whether the product inside has also been damaged. If you notice any damage, contact our Customer Service team and please include clear photos where possible.

We are sorry that you received the wrong product. Please contact our Customer Service team so that we can investigate and assist you.

We are sorry that parts are missing from your product. Please contact our Customer Service team and provide your order number and the missing part details.

We are sorry that your product has developed a fault. Please contact our Customer Service team, and provide your order number together with photos or a video of the issue where possible.

Our products are covered by a two-year warranty.

To make a warranty claim, please contact our Customer Service team and provide your order number, a description of the issue and any supporting photos or video.

Where the required part is available, we may be able to send a replacement part instead of replacing the whole product. Please contact our Customer Service team so that we can check the available spare-parts stock.

You can also check the product page, where an electronic copy of the assembly instructions may be available to download. If you cannot find the manual there, please contact our Customer Service team. We will be happy to send you an electronic copy.

We are sorry, but some products may be unavailable in certain countries because our carriers have parcel size and weight restrictions.

Our Customer Service team is available from Monday to Friday, 9:00 am to 5:00 pm.

Our Customer Service team will reply to you in both English and the local language of your selected country.

Please click the selector in the top-right corner of the website to choose the appropriate country, language and currency.